What are your business hours?
Monday through Friday from 8am to 5pm. Please phone us to make arrangements if you need weekend work.
Where are you located?
We are located at 1420 Commerce Road, Richmond, VA 23224. From downtown Richmond, simply cross the Manchester bridge and continue 1.5 miles. We are on the left.
Do you offer pickup and delivery?
Yes! Please call (804) 649-7551 to schedule pickups and deliveries or to obtain price estimates for these services.
Where/When do you deliver?
We have a fleet of delivery vehicles whose drivers make rounds in the Richmond, Virginia area during our business hours. Please call (804) 649-7551 to inquire about delivery availability to a specific zip code.
Can you courier my printed material around the Richmond area to several locations?
Yes. Please specify a “split delivery” when placing your order.
What shipping methods do you offer?
We prefer UPS but can also ship via FedEx.
Do you carry USGS topographic maps?
Yes. We stock the entire map collection for the Commonwealth of Virginia — USGS 7.5 minute series 1:24,000 scale. The maps are priced at $6.60 each.
What credit cards do you accept?
We accept payments by Visa, MasterCard, American Express, and Discover Card.
How can I get price estimates for orders?
Please contact Jimmy Keith at (804) 649-7551 or submit a quote request.
Who do I call with billing questions?
Please call (804) 649-7551 and ask to speak to “bookkeeping”.
When do rush charges apply?
Rush charges may apply for jobs with fast turnaround requests. Please call or e-mail us to discuss your concerns about rush charges.
What is the price of your color copies?
• The first 8½ x 11" copy of each original is $1.
• Each additional 8½ x 11" copy of the same original is $0.50.
• The first 11 x 17" copy of each original is $2.00.
• Each additional 11 x 17" copy of the same original is $1.00.
What are the costs for particular papers and supplies?
Please call (804) 649-7551 and ask to speak to Debra, our storefront supervisor, for any supply cost-related questions.
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How can I apply for an account with Keith Fabry?
Please download the Credit Application PDF, print it out, fill in your information, and fax it back to us at (804) 649-1306.
What file types you use?
We prefer high-resolution PDF (Portable Document Format) files but can accept almost any digital file type. (DWG Disclaimer)
What types of files work best for AutoCad® plotting?
PDF files are preferred; PLT, DWF, LDF, and CAL files are also accepted.
Can you work with AutoCad® DWG files?
Sorry, we cannot accept DWG files; please save the drawing(s) as PDF files before submitting.
Do you prefer Mac or PC formatted files and media?
We have the facilities to handle both Mac and Windows files and media.
How can I protect my files during transmission?
You can protect your files during the upload process by compressing (zipping) them. Compression will prevent file corruption.
How do I attach my work to an e-mail message?
Most e-mail programs offer an explicit “attach file” option, either in the form of a button or a menu item. A paperclip icon has become the standard indication of files attached. Modern e-mail programs will allow you to attach files simply by dragging them onto the body of the e-mail message. Be sure to compress (zip) your files prior to attaching and sending them.
My file for output is very large; it’s too big for me to e-mail. How can I get this to you?
You can upload the file (our order upload system accepts files of unlimited size) or arrange to send physical media to us. We accept almost any kind of modern portable media including digital camera media, USB jump drives, and external drives. If you’re not sure about something, please feel free to call and ask!
Can you transfer files electronically for me?
Yes – anywhere and to anyone. Please include detailed transfer instructions.
Why is it important to convert to PDF?
A correctly generated PDF will include all of the typefaces (fonts) and images used in your document, thus simplifying the whole process for you and for us. Our output devices are tuned to print PDFs so by using the Portable Document Format you are ensuring the highest quality transfers with the fastest possible turnaround times.
What changes might occur when my file is saved as a PDF?
Be sure to view your PDF in the Adobe Reader software and check for correct sizing, resolution, fonts, line and letter spacing, etc. What you see in the PDF is what will be output.
How can I create a PDF?
Many applications can now export files as PDF. Acrobat Professional from Adobe Systems is the premiere PDF file creation and editing suite.
I was sent a PDF file which I need printed. How can I make text changes?
PDFs are editable in Acrobat Professional from Adobe Systems. We can assist you in making minor alterations for a nominal fee.
Can you alter a file that I have already sent you?
Yes. We can make your file print ready for either no charge or for a nominal fee.
Can you archive my work for future printing?
Yes. Our Quick Copy and Océ departments maintain a full backup system and can retrieve work from the archives.
What are your normal turnaround times?
Please allow at least 3 business days’ notice for color orders and at least 4 business hours notice for black and white orders.
What are your size limitations on black and white printing?
Up to 36 x 180”.
What are your size limitations on color printing?
Up to 62 x 180” or 48 x 96” direct to a rigid substrate; please call for details.
What print processes do you offer?
We offer black and white, spot color, full color (applies to 2-color prints), and white ink processes and can work with both RGB and CMYK content. If you require assistance in preparing your files for print, feel free to contact us.
Do you print double-sided copies?
Yes. We can print double-sided black & white and color copies up to 11x17" (no bleed). We cannot print double-sided large format copies on a single sheet of paper but we can mount two sheets back-to-back. Some of our board media allow double-sided printing.
Do you print banners?
Yes. We have a custom banner system which can print banners up to 60" wide. We use non-fugative yet environmentally safe pigments and can provide ready-to-hang banners with heat-bonded hems and grommets every 2’.
Do you offer lamination?
• “Surface” or one-sided lamination is $1.50 per square foot for standard 3mil matte or gloss.
• “Encapsulation” or two-sided sealant lamination is $3.00 per square foot.
We also offer premium laminates. Please call (804) 649-7551 and ask to speak to Trip for details.
Do you offer color correction on output?
Yes, we offer standard and extensive color correction options.
Do you offer image manipulation?
Can you scan to an electronic file?
Absolutely. Be sure to let us know what size, DPI, and file format you require.
To what maximum dimensions can you scan originals (black and white or color)?
Our scanner will accept flat media up to 40" x 96". We can scan originals mounted to substrates up to ½" in thickness!