general FAQ

Monday through Friday from 8am to 5pm. Please phone us to make arrangements if you need weekend work.

We are located at 1420 Commerce Road, Richmond, VA 23224. From downtown Richmond, simply cross the Manchester bridge and continue 1.5 miles. We are on the left.

Yes! Please call (804) 240-4070 to schedule pickups and deliveries or to obtain price estimates for these services.

We have a fleet of delivery vehicles whose drivers make rounds in the Richmond, Virginia area during our business hours. Please call (804) 240-4070 to inquire about delivery availability to a specific zip code.

Yes. Please specify a “split delivery” when placing your order.

We prefer UPS but can also ship via FedEx and USPS.

Yes. We stock the entire map collection for the Commonwealth of Virginia — USGS 7.5 minute series 1:24,000 scale. The maps are priced at $6.60 each.

pricing FAQ

We accept payments by Visa, MasterCard, American Express, and Discover Card.

Please call (804) 240-4070, email [email protected] or or submit a Quote Request.

Please call (804) 240-4070 and ask to speak to “bookkeeping”.

Rush charges may apply for jobs with fast turnaround requests. Please call or e-mail us to discuss your concerns about rush charges.

The first 8½ x 11" copy of each original is $1. Each additional 8½ x 11" copy of the same original is $0.50. The first 11 x 17" copy of each original is $2.00. Each additional 11 x 17" copy of the same original is $1.00.

Please download the Credit Application PDF, print it out, fill in your information, and scan and email it to [email protected].

File FAQ

We prefer high-resolution PDF (Portable Document Format) files but can accept almost any digital file type.

PDF files are preferred; PLT, DWF, LDF, and CAL files are also accepted.

Sorry, we cannot accept DWG files; please save the drawing(s) as PDF files before submitting.

You can protect your files during the upload process by compressing (zipping) them. Compression will prevent file corruption.

You can upload the file or arrange to send physical media to us. We accept almost any kind of modern portable media including digital camera media, USB jump drives, and external drives. If you’re not sure about something, please feel free to call and ask!

Yes – anywhere and to anyone. Please include detailed transfer instructions.

A correctly generated PDF will include all of the typefaces (fonts) and images used in your document, thus simplifying the whole process for you and for us. Our output devices are tuned to print PDFs so by using the Portable Document Format you are ensuring the highest quality transfers with the fastest possible turnaround times.

Be sure to view your PDF in the Adobe Reader software and check for correct sizing, resolution, fonts, line and letter spacing, etc. What you see in the PDF is what will be output.

Many applications can export files as PDF. This may be in the "Save As" menu or in the "Export" menu.

PDFs are editable in Acrobat Professional from Adobe Systems. We can assist you in making minor alterations for a nominal fee.

Yes. We can make your file print ready for either no charge or for a nominal fee.

Yes, we maintain a full backup system and can retrieve work from the archives.

Yes, we offer standard and extensive color correction options.

Yes. Please contact us for more information

production FAQ

Please allow at least 3 business days’ notice for color orders and at least 4 business hours notice for black and white orders.

Up to 80" x 180” for roll material. Up to 48" x 96” for printing direct to a rigid substrate. Please contact us details.

We offer black and white, spot color, full color (applies to 2-color prints), and white ink processes and can work with both RGB and CMYK content. If you require assistance in preparing your files for print, feel free to contact us.

Yes. We can print double-sided black & white and color copies up to 13" x 19" (no bleed). We cannot print double-sided large format copies on a single sheet of paper but we can mount two sheets back-to-back. Some of our board media allow double-sided printing.

Absolutely. Be sure to let us know what size, DPI, and file format you require.

Our scanner will accept flat paper media up to 40" x 96". We can also scan originals mounted to substrates up to ½" in thickness!.

E-commerce FAQ

Please read through the FAQs below for information on production, delivery, and file setup as it relates to E-Commerce order. If you have any additional questions, please contact us.

Very fast... It's in our name so it kind of has to be, right? But in all seriousness, orders can be ready for pickup in a little as 4 hours and delivered to most ZIP codes in and around Richmond in a little as six hours. For more information check out our Job Completion Estimator for a detailed breakdown of all pickup and delivery options.

There is no catch, we just require that your uploaded files are to scale and ready to print. We stand by our Job Completion Estimator and guarantee orders will be on time provided that requirement is met. Some of the faster turnaround options are available for an additional fee. For more information check out our Job Completion Estimator for a detailed breakdown of all pickup and delivery options.

This varies based on your location but ranges from $65 to free. For more information check out our Job Completion Estimator for a detailed breakdown of all pickup and delivery options.

Absolutely not. However they are the main products that we can product with such quick turnaround. Given more time, we can print at larger sizes and create custom signs and displays. Check out the main categories of our website for more information. Looking for tradeshow displays? Check out KeithFabry Tradeshow for more information on that.

We prefer files to be setup without bleed or crop marks, because they generally have to be trimmed out individually. Some products have design templates on the product page. We can accept PDF, JPG, and TIFF files.

Digital proofs by email are available for an additional charge.

For items that are prints only, yes. Usually all you have to do is select the next size up and put in the notes the actual size you want. So for example if you want a 22" x 36" foamcore print, just select 24" x 36" and let us know in the notes that you want it to be 22" x 36". Items that have hardware, like bannerstands and tents, are available as special order in other sizes. If you're unsure, simply contact us by email or by calling (804) 240-4070 before placing your order.

We have a minimum order amount of $19.99. If your order subtotal is under $19.99 (before pickup/delivery fees), a surcharge will appear at checkout to bring your order up to that minimum. Alternatively, you can add additional prints to your cart to reach the minimum order amount.

New tax exempt customers and existing tax exempt customers from before 1/1/2022 must email tax documents to [email protected]. Once you have done this, you can select Tax Exempt at checkout and enter your Tax Exempt ID to have taxes removed. Orders will not print until tax documents are received. You only need to email your tax files with the first order you place on this site, but you must click the Tax Exempt box and enter your number each time you order. By selecting Tax Exempt, you accept all legal responsibility to prove your tax exempt status. Any misuse of the Tax Exempt option puts you at risk of prosecution in accordance with state and local laws.